Return Policy
RETURNS
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All products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.
However, in case of a damaged product or a manufacturing error, Mashkiki Lifestyle & Co. offers a free replacement or a refund if you contact us within 14 days of product delivery. Please get in touch with our team and provide a clear photo showing the issue.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@mashkikilifestyleco.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Canada, shipping your goods may take longer than expected.
You can always contact us for any return questions at info@mashkikilifestyleco.com
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mashkikilifestyleco.com
Product Return Policy
Returns are not accepted however if you receive a product that is not up to performance standard then let us know by email at info@mashkikilifestyleco.com within 48 hours of receiving your order and we will make arrangements to make it right.